Personal
Current accounts
Manage my bank account

Existing customers

Manage your account

Explore your account and benefits Open in new window

Make a change to your account Open in new window

Need help with the mobile app? Open in new window

Introducing Cora Open in new window

Explore your account and benefits

To view any benefits and get the most out of your current account, simply pick the account you have with us.

Select account

We want to make your financial life as simple as possible, so we’ve gathered all the information for your Select account in one place.

Manage your Select account

Foundation account

To make managing your financial affairs easier, we've gathered all the necessary details on your Foundation account in one accessible space.

Manage your Foundation account

Other accounts

Access details for Select Silver, Select Platinum and Black Account, no longer open to new customers.

Manage your account

Manage your Select Silver
Manage your Select Platinum
Manage your Black Account

My Rewards

Access your MyRewards account, view your personalised offers and redeem your Rewards.

MyRewards Open in new window

Membership Services

Access the online portal where as a Packaged account holder you can:

Read about each of your benefits
Use your benefits online
View your benefit usage history

Graduate account

We understand that transitioning after university can be challenging, so we’ve compiled all the information you need for your Graduate account in one convenient location.

Manage your Graduate account

Student account

Balancing studies and finances can be tough, so we’ve brought together all the essential information for your Student account in one easy-to-access place.

Manage your Student account

Revolve account

We understand that you need flexibility, so we’ve brought together all the resources for your Revolve account on one handy page.

Manage your Revolve account

Account Tools & Services Help

Activate your card

How to activate your card:

If you're new to Royal Bank of Scotland, we'll post your Mastercard debit card and PIN separately within a few days of opening your account. Once your card arrives we'll explain how to activate it.

If you're already a Royal Bank of Scotland customer and have recently changed your account, there's no need to activate. You get to keep your existing card and PIN.

Request a contactless debit card:

You will receive a contactless debit card as standard when your existing card requires replacing, or if you're a new customer at account opening.

If your existing card is not contactless, you can request a new card, giving you a quick and simple way to make purchases. Retailer limits apply.

Report your card lost or stolen

If you think your debit card or any of your card details, such as your PIN may have been stolen, you should report it to us to avoid the possibility of fraud.

You can now instantly report your card as lost, stolen or damaged through your mobile app. Simply open the app, tap on the account that your card is linked to and select 'Manage my card' to see your options.

You can also report your card by logging in to Digital Banking or chat to us online.

Alternatively, you should call us as soon as possible on:

UK: 0370 600 0459 | Relay UK: add 18001 in front of the number
Overseas: +44 1268 500 813

Once you’ve reported your debit card as stolen, we will send out your new card, which will be with you in 5 working days.

Check my balance

You can check your balance on the go by logging in to our mobile app.

Alternative log in to Digital Banking where you can view your balance and statements, make payments, transfers and more to help manage your account.

Order a copy statement

If you want paper copies of your online statements for your current account, savings accounts or credit card, you can save and print PDF versions from your Digital Banking.

You will get an email when your most recent statement is available.

For help with printing paper statements, you can follow the step-by-step instructions.

Log in to Digital Banking.
Select 'Statements' from the main menu and then 'View, save and print PDF statements and certificates of interest (up to 7 years)' from the 'Your accounts' section.
Select the account you want the statement for, and then 'Next'.
From the list of available statements select the one you need to print, and then 'View Statement'.
Select 'Download Statement (PDF)' at the start of the page.

Want a copy posted to you?

If you find you can't print a PDF statement by following these instructions, or don't have access to a printer, you can chat to our Digital Banking helpdesk.

Order a card reader

If you have not yet ordered a card reader or your card reader is lost, damaged or out of battery power, you can order a new one in Digital Banking. Your replacement will arrive in 3-5 working days.

Log in to your Digital Banking.
Select 'Security' from the menu in the 'Using a card reader' section.
Select 'Order a card reader'.

How to make a transfer or payment

You can make payments or transfers on the go by logging in to our mobile app. Using your mobile app you can:

Pay someone new* up to £1000 without a card reader.
Pay saved payees, up to £20,000.
Create, amend and cancel regular payments.

*There is a maximum of 5 payments totalling £1000 per day. You must be aged 16 or over.

Alternatively log in to Digital Banking where you can view your balance and statements, make payments, transfers and more to help manage your account.

Need more help?

See our dedicated page to find out more about making payments

Current Account Switch Guarantee Logo

Upgrade or change my account

If you'd prefer one of our other accounts, you can change your account online. It's quick and easy to change.

If you're not sure which account to change to, you can explore our current account range.

You need to be a current account holder, 18+ and a UK resident. If you're a non-UK resident, once your account has changed to a Select account you'll be unable to upgrade to any Reward accounts. Specific account eligibility and monthly fees may apply.

Information Message

Make a change to your account

You can set up a joint bank account with a range of our savings and current account products, excluding Student and children's accounts.

More about joint accounts

We could also help you to make other changes to your account:

Add or remove an account holder
Add a third party cardholder
Add a Power of Attorney
Add a Court of Protection/Scottish Financial Guardianship

Information Message

Bank whenever, wherever with our mobile app

Seamlessly manage your online bank account with our app.

Easily check your bank account's balance as soon as you log in.
Add money from an account elsewhere fast and securely.
Cardless cash withdrawals from our ATMs. Criteria applies.
Create, change, or cancel Direct Debits and standing orders.

And many more powerful tools to make your everyday easy (criteria may apply).

Eligibility criteria and limits apply.

Instant notifications

Get notified when you spend or receive money.

Set up savings goals

Get help saving towards your next goal.

Round Ups

Save your spare change effortlessly with a linked instant access savings account.

Track your spending

See how you spend your money and set up a budget.

Need help with the mobile app?

Explore our two dedicated pages that have all the information on that you need to easily download and start using our app.

Download the Royal Bank app Open in new window

How to use the Royal Bank app Open in new window

Introducing Cora

Cora, your digital assistant, is available 24/7 and can help to manage your account and answer a variety of day-to-day banking queries.

If you log into Digital Banking or the mobile app before starting a chat, Cora can offer additional support including:

Changing your details.
Get a PIN reminder.
Reporting your card lost or stolen.

Where to find Cora

Mobile app

Go to the home screen of your mobile banking app. Tap ‘Help’ at the bottom of the screen, then 'Chat to Cora' to start a chat. Criteria apply.

Download the app Open in new window

Digital Banking

Log into Digital Banking. From your home screen, click ‘Chat to Cora’ to start a chat. Criteria apply.

Our website

You can find Cora on the bottom right of your screen waiting to help on some of our web pages (including this one).

Open in new window

Switch to Royal Bank

The Current Account Switch Service will do all the work when it comes to switching, moving everything across from your old account all within 7 working days, including Direct Debits and standing orders. All you need to do is tell us the details of your old bank account and when you want the switch to start.

We can not switch savings accounts or ISAs through this service. Any other products you have with your old bank will not be moved at the same time.

Current Account Switch Guarantee (PDF, 39KB)

A Guide to Switching Current Accounts (PDF, 3MB)

How does the Switch Service work?

Open in new window

Manage your account

Explore your account and benefits

Select account

Foundation account

Reward

Reward Silver

Reward Platinum

Premier Reward Black

Premier Reward

Other accounts

My Rewards

Membership Services

Graduate account

Student account

Revolve account

Account Tools & Services Help

Activate your card

Report your card lost or stolen

Check my balance

Order a copy statement

Order a card reader

How to make a transfer or payment

Upgrade or change my account

Make a change to your account

Bank whenever, wherever with our mobile app

Instant notifications

Set up savings goals

Round Ups

Track your spending

Need help with the mobile app?

Introducing Cora

Where to find Cora

Mobile app

Digital Banking

Our website

Switch to Royal Bank